Tommy's Express

Tommy’s Express is a leading supplier of automatic car washing technology and equipment in the United States.

In the past, cars arriving at a car wash location were recognized by scanning an RFID sticker in the window. The process required a member registration process that was inconvenient for both customers and personnel.

Tommy’s Express wanted to simplify the process to ensure a better customer experience. They also wanted to create a solution that would make life easier for owners to support the franchising chain in their quest for fast growth.

We helped to implement an agile, solution-oriented approach to solve Tommy’s business needs. This included the automated license plate reader and customer onboarding process. We also developed the franchise chains management system, mobile app, and point-of-sale terminal software. The chain management system made it possible to implement and distribute the business intelligence tool, which was developed by Tommy’s Express.  

With the new system in place, customer registration is based on automated license plate recognition that uses cameras and a neural network – which means no RFID stickers are needed for cars. With the information gathered by the license plate recognition, onboarding new customers is quick and easy and takes less than a minute. Customers can control their subscription through the easy-to-use mobile app on either iOS or Android and can also sign up via the app anytime and anywhere. 

Franchise owners can handle important information like maintenance and employee work shifts through the system as well – and get valuable data about their operation. If needed, the point-of-sale system allows users to purchase a car wash without registering. 

By making life easier for both customers and owners, the system will help Tommy’s Express to continue to grow.

Creating an amazing customer experience 
With Vincit’s help, Tommy’s Express now has full control over their end-to-end processes. Leveraging data and technology has allowed Tommy’s Express to create the best customer experience possible while also giving the chain industry-leading efficiency. 

Enabling ambitious growth plans 
The solution creates a better customer experience, helping to draw in more customers and keep current customers happy. The solution also makes managing the franchise easier for owners and also can help attract new franchisees. In this way, the solution helps Tommy’s Express to continue to rapidly expand their operations.  

Making it easier to manage a franchise 
The solution makes life easier for franchise owners. With the app, they can handle the practicalities of running their business, employee schedules, and maintenance. The app also provides valuable analytics about customer behavior and gives owners a clear overview of every unit’s turnover and financial results. The end result is better management while helping to ensure a good customer experience – increasing business and also attracting new owners to the franchise.